Support Policy Page

### **GunvikaMart Support Policy**  

**We're Here to Help 24/7!**  

#### **1. Contact Options**  

• **24x7 Live Chat:** On website/app  

• **Call Center:** [7302001627] (8AM - 10PM)  

• **Email:** support@gunvikamart.com (Response within 24hrs)  

#### **2. Resolution Time**  

✓ Order queries: **2 hours**  

✓ Technical issues: **24 hours**  

✓ Returns/Refunds: **48 hours**  

#### **3. Self-Help Resources**  

• [FAQ Section](#)  

• [Order Tracker](#)  

#### **4. Special Assistance**  

- **Senior Citizens/Disabled:** Dedicated helpline: [Phone]  

- **Bulk Buyers:** Personal account manager  

#### **5. Complaint Escalation**  

Unhappy? Speak to our Customer Service Head:  

? [7302001627]  

? support@gunvikamart.com  

Floor No.: KAJIYAN NUAKHELBuilding No./Flat No.: 00 MOHALLA NUAKHELRoad/Street: SIKANDRA RAOLocality/Sub Locality: Sikandra Rao DehatCity/Town/Village: Sikandra RaoDistrict: HathrasState: Uttar Pradesh