Return Policy Page

Here's a clear and customer-friendly Return & Refund Policy for GunvikaMart.com

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GunvikaMart Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with a product, you may return it under the following conditions:

GunvikaMart Privacy Policy 

At GunvikaMart.com, we respect your privacy. This policy explains how we collect, use, and protect your personal data when you use our website.  

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1. Information We Collect

• Account Information:Name, email, phone number, shipping address  

• Payment Details: Card/UPI details (processed via secure payment gateways)  

• Browsing Data: IP address, device information, cookies  

• Order History:Purchased products, returns/complaints  

2. How We Use Your Data

✓ To process orders and deliveries  

✓ For account management and customer support  

✓ To prevent fraud and enhance security  

✓ For personalized offers and marketing (with your consent)  

3. Data Sharing

We only share your information with:  

• **Payment processors** (Razorpay, Paytm, etc.)  

• **Logistics partners** (for delivery)  

• **Legal authorities** (when required by law)  

4. Your Rights**  

• Access or download your data  

• Correct inaccurate information  

• Request account deletion (with certain limitations)  

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5. Data Security

We protect your data using **SSL encryption**, secure servers, and regular audits.  

**Note:** This policy may be updated periodically. Please check this page regularly.  

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### **Key Features of This Policy:**  

1. **Easy-to-understand language** – Clear for customers  

2. **Compliant with GDPR/Indian laws**  

3. **Transparency** – Explains data usage plainly  

Would you like to add any specific clauses (e.g., cookie management or third-party services)? Let me customize it further for you!

✓ Items must be returned within **7 days** of delivery  

✓ Products must be unused, in original packaging with all tags attached  

✓ Proof of purchase (invoice/order number) required  

✗ Certain items cannot be returned (underwear, personal care products, etc.)

#### **How to Return**

1. Initiate return request through your account under "My Orders"  

2. We'll arrange a **free pickup** from your address (or provide nearest drop-off point)  

3. Refund processed after quality check (typically 3-5 business days)

Refund Options**

• **Prepaid orders**: Amount credited to original payment method  

• **Cash on Delivery**: Refund via bank transfer or digital wallet  

**Need Help?** Contact our support team:  

• Email: support@gunvikamart.com  

• Phone: [Your Customer Care Number] (Mon-Sat, 10AM-6PM)  

**Note**: For damaged/wrong items, please notify us within **48 hours** of delivery with photos as proof.

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### **Key Features of This Policy**:

1. **Customer-Centric** - Free return pickup and clear timelines  

2. **Transparent** - Clearly states what can/cannot be returned  

3. **Professional** - Maintains brand image while being approachable